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Privacy Policy

World Help Privacy Policy

World Help appreciates those who choose to support our organization, and because of this relationship we are committed to respecting your privacy and security. We work hard to protect any personal information you provide to our ministry. It is important that we maintain a relationship of trust and confidence with our donors. We would like to share our privacy policy with you so that you are aware of our security practices.

There are three ways we collect information from prospective donors and supporters:

 

  1. From donations or purchases made through the mail or through our website
    2. From people requesting information or materials from World Help
  2. From people participating in events hosted by World Help or a World Help donor on behalf of World Help

The information we obtain is voluntarily provided by you when choosing to support a project, sponsor a child, purchase merchandise, or request to receive information from World Help. The information you provide includes name, address, city, state, Zip code, telephone number, and email address. If you use your credit card, the number and expiration date also will be collected.

Gathering this personal information allows us to update you on ministry projects, complete a transaction, and issue a tax receipt for donations. Your credit card information is used solely to complete the transaction and is not retained for any other purposes. Our Gift Processing office has access to these details so they can process the credit card information as well as a few trusted service providers (see our service providers below). Our Gift Processing office consists of reliable, trustworthy staff that has been trained to handle this sensitive information.

If you use our online services, as you browse worldhelp.net, advertising cookies will be placed on your computer so we can better cater to your interests.

 

Securing personal information

When collecting and transferring sensitive data of donors or supporters including personal information and credit card details, World Help wants to ensure the security of this information. Appropriate procedures have been established to prevent unauthorized access, maintain data accuracy, and ensure proper use of the information. We utilize Internet encryption technology, Secure Socket Layer (SSL) Protocol, which encrypts your information as it is entered on our website from your computer. The encrypted information reaches our office and is sent to a few trusted service providers (see list of service providers above). Additionally, a few trusted staff has limited access to the payment information, such as expiration dates and the last four digits of card numbers on file. All credit card information remains encrypted.

 

Service providers:

  • Paypal processes payments on our behalf (click here to view their privacy policy);
  • Stripe processes credit card payments on our behalf (click here to view their privacy policy);
  • Square processes credit card payments on our behalf (click here to view their privacy policy);
  • Authorize.net processes payments on our behalf (click here to view their privacy policy);
  • Paperless Transaction Corp. processes payments on our behalf (click here to view their privacy policy);
  • Linode hosts our website and service (click here to view their privacy policy);
  • Arvixe hosts our website and service (click here to view their privacy policy);
  • In-motion hosts our website and service (click here to view their privacy policy);
  • Olark provices us with customer support and chat services (click here to view their privacy policy);
  • Google Analytics provides us with website analytics services (click here to view their privacy policy);
  • Hubspot provides us with email distribution and marketing services (click here to view their privacy policy);
  • Facebook provides us with website analytics services (click here to view their privacy policy);
  • Causevox provides us with fundraising services (click here to view their privacy policy);
  • Sucuri is a defended delivery network that balances the website load and provides security (click here to view their privacy policy);
  • Blackbaud provides us with database support (click here to view their privacy policy)
  • Yourcause provides us with database support (click here to view their privacy policy)

 

Sharing personal information with other organizations

We want to assure you that all information you provide us is kept confidential. All World Help donors’ and supporters’ personal information is never sold, rented, leased, or exchanged with other organizations. The information is restricted to use by World Help internal staff.

 

Unsubscribe from the mailing list

If you do not wish to receive future communication from World Help, you have the opportunity to opt out of communication by removing your email address from the list or documenting you do not wish to receive mailings to your address on file. Our emails will include a link so you can unsubscribe.

 

Modifying your information

 

If you would like to update your personal information, or set your communication preference, you may do so by any of the following methods:

  1. Send an email to info@worldhelp.netwith your request to update your personal information.
    2. Send the request by mail to World Help, P.O. Box 501, Forest, VA 24551.
    3. Call our toll free number, 800-541-6691.

Thank you for your support of World Help.

 

 

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