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Privacy Policy

World Help Privacy Policy

World Help appreciates you for choosing to support our organization, and because of this relationship, we are committed to respecting your privacy and security. We work hard to protect any personal information you provide to our ministry. It is important that we maintain a relationship of trust and confidence with you, our supporters. We would like to share our privacy policy with you so that you are aware of our security practices.

There are three ways we collect information from prospective donors and supporters:

  1. From donations or purchases made through the mail or through our website
  2. From people requesting information or materials from World Help
  3. From people participating in events hosted by World Help or a World Help donor on behalf of World Help

The information we obtain is voluntarily provided by you when choosing to support a project, sponsor a child, purchase merchandise, or request to receive information from World Help. The information you provide includes name, address, city, state, ZIP code, telephone number, and email address. If you use your credit card, the number and expiration date also will be collected.

Gathering this personal information allows us to update you on ministry projects, complete a transaction, and issue a tax receipt for donations. Your credit card information is used solely to complete the transaction and is not retained for any other purposes. Our Gift Processing office has access to these details so they can process the credit card information as well as a few trusted service providers (see our full list of service providers below).

If you use our online services, as you browse worldhelp.net, advertising cookies will be placed on your computer so we can better cater to your interests.

 

Securing personal information

When collecting and transferring sensitive data of our donors, including personal information and credit card details, World Help wants to ensure the security of this information. Appropriate procedures have been established to prevent unauthorized access, maintain data accuracy, and ensure proper use of the information. We utilize Internet encryption technology, Secure Socket Layer (SSL) Protocol, which encrypts your information as it is entered on our website from your computer. The encrypted information reaches our office and is sent to a few trusted service providers (see list of service providers above). And all credit card information remains encrypted. 

Service providers:

  • Paypal processes payments on our behalf (click here to view their privacy policy);
  • Stripe processes credit card payments on our behalf (click here to view their privacy policy);
  • Square processes credit card payments on our behalf (click here to view their privacy policy);
  • Authorize.net processes payments on our behalf (click here to view their privacy policy);
  • Linode hosts our website and service (click here to view their privacy policy);
  • Arvixe hosts our website and service (click here to view their privacy policy);
  • In-motion hosts our website and service (click here to view their privacy policy);
  • Olark provices us with customer support and chat services (click here to view their privacy policy);
  • Google Analytics provides us with website analytics services (click here to view their privacy policy);
  • Hubspot provides us with email distribution and marketing services (click here to view their privacy policy);
  • Facebook provides us with website analytics services (click here to view their privacy policy);
  • Causevox provides us with fundraising services (click here to view their privacy policy);
  • Sucuri is a defended delivery network that balances the website load and provides security (click here to view their privacy policy);
  • Blackbaud provides us with database support and processes payments on our behalf (click here to view their privacy policy)
  • iATS Payments processes payments on our behalf (click here to view their privacy policy) 
  • HotJar provides us with website user behavior information (click here to view their privacy policy) 

Effective use of resources

We want to assure you that all information you provide us is kept securely. In order to help locate more people like you who share your passion for rescuing people in need, we may disclose some of your mailing, phone information, and statistics such as total number and value of donations for a set period of time with select trusted third parties.

This disclosure is done very carefully to protect your personal information and ultimately allows us to expand our reach and connect with more like-minded donors to provide help and hope around the world.

OPT OUT: If you would like to opt out of this information sharing at any time, please contact us online, call 800-541-6691, or make your request by mail to the address below. We will be happy to update your preferences. Your privacy and preferences are our priority.

Mailing address:

World Help
P.O. Box 501
Forest, VA 24551

Please include your full name, address, telephone number, and e-mail address in your mailed-in opt-out request. Also, please indicate how you would like your contact information restricted.

 

Unsubscribe from the mailing list

If you do not wish to receive future communication from World Help, or simply wish to receive less communication, you have the opportunity to opt out of communication by removing your email address from the list or documenting you wish to receive fewer mailings or do not wish to receive any mailings to your address on file. Our emails include a link so you can unsubscribe or change your preferences.

 

Modifying your information

If you would like to update your personal information, or set your communication preference, you may do so by any of the following methods:

  1. Send an email to help@worldhelp.net with your request to update your personal information.
  2. Send the request by mail to World Help, P.O. Box 501, Forest, VA 24551.
  3. Call our toll free number, 800-541-6691.

Thank you for your support of World Help.

Thank you. Please do not refresh the page while we process your transaction.